Privacy Policy

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This Privacy Policy explains how UNEXPECTED CIRCUMSTANCES LTD, trading through AURELEN THREADS, may handle personal information when you visit this website or contact us.

Introduction

We respect your privacy and aim to handle information fairly, transparently and securely. This website is intended to provide information about our creative production services and a way to contact us.

Information We May Collect

We may receive information you choose to provide, such as your name, email address, telephone number, project details and the contents of your message. Basic technical information may also be processed by your browser or hosting environment when you use the website.

How We Use Information

We may use information to respond to enquiries, discuss or deliver requested services, maintain business records, protect the website and meet applicable legal or contractual responsibilities.

Cookies

This website may use necessary technologies required for basic operation. For more information, please read our Cookie Policy.

Data Security

We use reasonable administrative and technical measures intended to protect information against unauthorised access, loss, misuse or alteration. No internet transmission can be guaranteed to be completely secure.

Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including legitimate business, contractual, accounting or legal requirements.

Third-Party Services

We may use service providers supporting hosting, email delivery, security or website operation. They should process information only as necessary for the services they provide and subject to appropriate arrangements.

User Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction or transfer of personal information, or to object to certain processing. You may also raise a concern with a relevant privacy regulator.

Contact

For privacy questions or requests, contact us at admin@aurelenthreads.shop or +447872064624.

Policy Updates

We may update this policy from time to time. The date above indicates when the current version was published.